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EMPLOYMENT
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Technical Writer/Editor
& Accessibility Specialist (Consultant)
September
2010 - Present
Contractor, Indian Health Service, Albuquerque, NM
- Develop
technical manuals and clinician guides detailing the use and operation
of a sophisticated Electronic Health Record package
- Design,
assemble, and edit a 24-page, full-color annual report brochure for IHS’s
Office of Information Technology
- Examine and
correct documents, presentations, spreadsheets, and other products for
compliance with Section 508 of the Americans with Disabilities Act
- Provide
writing and graphical products for the IHS’s implementation of the
Federal “Meaningful Use” program
- Create professional
education material for healthcare providers through collaboration with
subject matter experts and trainers
- Update online
help systems associated with various hospital and clinic automation
tools
Tools: Adobe
Creative Suite 4, Microsoft Office + Visio, RoboHelp,
Adobe Acrobat Professional
Quality Engineer
(Testing/Configuration Management/Technical Writing)
May
2001 – June 2010
Justice Systems Inc., Albuquerque,
NM
- Develop and
update test plans and automated test scripts for Powerbulider/Oracle 8-based
court management system
- Design
screens (200+) for new Web-based integrated court management system
- Author online
help for a new Jury Management system
- Maintain
online help for four custom versions of software product
- Develop Test
Plans, Data Dictionaries, and Internal Procedures
Tools:
Rational Test Suite, InstallShield, Visual Source
Safe, Microsoft Office, RoboHelp, Adobe Acrobat
& ImageReady
Lead Analyst, Testing
& Documentation
Nov
1999 - May 2001
Anteon Corp. at the Bureau of Indian Affairs, Albuquerque, NM
- Updated
project and requirements documentation for new Oracle 8-based
facilities management system
- Developed
online help for 80+ screens using RoboHelp
- Wrote
software test plans and conducted software testing
Tools:
Microsoft Office 97, RoboHelp, SourceSafe, Visio,
SQL Plus
System
Analyst/Technical Writer (Consultant)
Sep -
Nov 1999
Providence Gas Co., Providence,
RI
- Developed
requirements documentation for customer management and database
conversion from Access to Oracle
- Consulted
with users to design reports and screens
- Described
functions to be incorporated in the user interface
Tools:
Microsoft Office 97, Visio, Oracle SQL Plus
Configuration Manager
January
1998 - June 1999
BFGoodrich Aerospace, Albuquerque, NM
- Defined
software CM needs and evaluated candidate tools
- Governed the
change process for control of all engineering design documents and CAD
drawings
- Supervised a
three-person CM staff
- Instituted
new procedures for data management
- Initiated
Internet and intranet distribution of documents
- Developed new
document formats and internal procedure organization for ISO 9001
registration efforts
Tools:
Microsoft Office 97, MS Project, Foxpro, Visio, Micrografix, HTML, Acrobat Exchange, PVCS
Technical Documentation
Consultant
December
1997
Presbyterian Healthcare, Albuquerque,
NM
- Developed
initial document formats for hospital billing system
Tools:
Microsoft Office 97
Maintainability and
Reliability Consultant
November
1997
USAF AFOTEC, Kirtland AFB, NM
- Evaluated
COBOL and SQL components of DoD Commissary
System software
Configuration
Management Consultant
April
1997 - November 1997
Phillips Lab, Kirtland AFB, NM
- Participated
in the business process analysis for the rewrite of the existing project
and financial management system
- Customized
PVCS Tracker tool to mirror the preferred development, testing, and
problem reporting system
- Assigned the
daily intake of problem reports and change requests for analysis and
cost evaluation
- Coordinated
releases with developers, DBA, users, and executive staff
Tools:
Microsoft Office 97, MS Project, Oracle database
Technical Writer and
Configuration Manager
March
1995 - April 1997
Honeywell Defense Avionics Systems
- Produced all
documents for V-22 Osprey integrated avionics and aircraft cockpit
display system
- Accepted,
reviewed, and archived software code using VAX CMS
- Distributed
software release media and documentation
- Managed the
change process controlling all project engineering design documents and
CAD drawings
- Maintained
product as-designed configuration records
Tools:
Microsoft Office, Visio, Micrografix, VAX CMS
Technical
Writer/Systems Analyst
April
1993 - September 1994
Trawick & Associates at the TACCSF program,
Kirtland AFB, NM
- Reviewed,
edited, and updated 1500+ pages of out-of-date documentation for a
battlefield simulation system
- Interviewed
software engineers, operators, and users to verify the state of current
system
- Reviewed changes
with project personnel before finalizing and publishing the documents
Tools:
Microsoft Word 6.0, OCR, Print Shop
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SKILLS SYNOPSIS
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Technical
Communications
- 20 years
developing and editing computer system requirements, manuals, and users'
guides
- 8 years
writing software documentation to DoD
standards
- 5 years
preparing proposals and proposal requests for military purchase and
service contracts
- 2 years
designing and implementing online help systems
- 1 year
developing the documentation infrastructure leading to ISO 9001
registration
Software Quality and
Testing
- 11 years
conducting software testing including unit, regression, and usability
testing
- 8 years
developing automated scripting techniques for software regression
testing
- 5 years
providing software quality support to a product development team
operating under KANBAN, Agile, and Rapid Development environments and
methodologies
Configuration
Management
- 10 years
developing and maintaining configuration documents and manuals
- 4 years
managing software configuration for government avionics development
projects
- 1 Year
managing application software configuration on CRAY and IBM platforms
- 6 months
maintaining an Oracle-based MIS in a government laboratory environment
- Experience
with a variety of software management tools including VAX CMS and PVCS
Systems Analysis
- 8 years
evaluating operational requirements and designing automated systems to
suit
- 5 years
conducting and managing software testing
- 2 years
documenting system performance and utilization
- Experience
with SEI CMM, MIL-STD 2167A, and ISO 9000-3 requirements
Programming and
Computer Skills
- 2 years COBOL
program development, modification, and maintenance
- Formal
Training and work experience in Oracle Designer, PL/SQL, and Unix
- Daily PC user
(Web development, MS Office97, Corel WordPerfect Suite, Visio)
Project Management
- 5 years
managing Government technology projects with contract values to $150
million
- 4 years
coordinating telecommunications, site engineering, system installation,
and user training
- 3 years
reviewing cost information and monitoring reporting procedures and
practices
- 1 year
conducting on-site reviews of contractor regulatory compliance
Personnel Supervision
and Management
- 4 years
managing a 20 person team at three sites
- 3½ years
direct supervisory experience
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EDUCATION
and
TRAINING
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MA,
Computer- Information Resources Management and Procurement and Acquisitions
Management. Webster
University, 1993
BS,
Business-Information Systems, San Diego
State University
Java
Programming, University of New Mexico, (48 classroom hours), 2009
Essentials
of IBM Rational Functional Tester, Java Scripting, 2007
PVCS
Administrator Training, (32 hours), 1998
Contractor
Finance for Program Managers, Defense Systems Management College
Configuration
Management, System Quality Consultants
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